FAQs

• WHO IS YOURSTUFFMADE.COM?

Yourstuffmade is an ethical product manufacturer, based in Melbourne, London & Los Angeles. read more

 

• HOW CAN I GET HELP GETTING STARTED?

Our team is made up of amazing local creators, we love sharing tips! chat to us online, email us hi@yourstuffmade.com or book a consultation here.

 

• WHAT PRODUCTS CAN YOU CREATE?

Visit our vast range of ethical products here.

 

• DO YOU SUPPORT ETHICAL MANUFACTURING?

Yes, we are one of only a few ethically certified manufacturers. Some of the ways we lower our impact is through recycled packaging, safe working conditions, sustainable materials and fair trade practices. Find out more

 

• AFTER SALES SUPPORT?

We offer Free advertising for creators on our social pages and an offer to have your story/project featured. Contact us to find out more! here

  

HOW DO YOU PROTECT DESIGN IP?

All IP is legal ownership of the artist or company, we refuse to sell, produce or transfer this ownership.

 

• WHERE CAN I GET DESIGN HELP?

Yes, we have an amazing list of curated artists that you can hire to make your product amazing here.

 

WHAT ARE YOUR COMMUNITY STANDARDS?

We reserve the right to refuse manufacturing orders/products that promote hate or inequality.

 

• WHICH CURRENCY DO I PAY IN TO ORDER?

Most commonly an invoice is sent in USD as this is preferred by most creators and our international teams. We also offer any local currency upon request along with secure payment methods to help customers lower fees for exchanging currencies and using companies that charge added fees to make payments.

 

• DOES YSM OFFER FINANCING?

Yes, we offer payment plans outside of our standard 50% deposit, 50% before delivery and flexible payment options, such as pay in 4 or credit card. If you are interested in low interest financing please contact our support team hi@yourstuffmade.com to find the right plan for your project.

 

• WHAT ARE THE EXPECTATIONS OF MANUFACTURING?

A lot of our products are handmade by our team which makes them each unique, read more about manufacturing expectations - here

 

• IS IT SAFE TO USE YOURSTUFFMADE.COM? 

Yes, all your information and designs are kept safe. More information can be found in our Refund PolicyPrivacy policy & Terms & Conditions.

 

• WHERE IS MY ORDER?

Production of most products is around 2-3 weeks from order confirmation to delivery. All orders include tracking with an accredited shipping company to make it easy to plan the arrival. Please contact us if your delivery is outside of the timeframe we have communicated.

 

Feel like speaking to one of our amazing team on video chat?
Book a free creator chat to speak to a real life artist about how they got started here