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🌳 B Corp Ethical Manufacturer
📦 Rush Orders Available
🏷️ 50% Deposits, Factory Direct
💲 Yes, We Price Match!
🌎 Free Shipping Worldwide
👍🏼 24/7 Local Support
🌳 B Corp Ethical Manufacturer
📦 Rush Orders Available
🏷️ 50% Deposits, Factory Direct
💲 Yes, We Price Match!
🌎 Free Shipping Worldwide
👍🏼 24/7 Local Support

Carbon Savings Calculator

B Corp Certified

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First Order FAQs

First Order FAQs

Ordering Custom Products for the First Time?

We make custom product manufacturing easier, clearer and less stressful — especially if this is your first order. Here are the most common questions about where products are made, timelines, deposits, shipping, samples, MOQs and artwork files.

🌱 Ethical Manufacturing 💬 Human Support 📦 DDP Shipping ✅ 50% Deposits 🎨 Artwork Help
Start a Custom Quote Get Price Estimate Email Support

Quick Answers

🌍 Global team Support, design, logistics and manufacturing across Australia, the Philippines, China, the USA and the UK.
⏱ Fast timelines Many custom products can be produced in around 7–18 business days, depending on product type and order details.
✅ Low-risk ordering 50% deposits, samples, artwork support and DDP shipping help make first orders easier.

First Order Questions

1) Where are your products made?

Your Stuff Made is supported by a global team focused on high-quality custom products, ethical manufacturing and local customer support.

  • 🇦🇺 Melbourne, Australia — Creative, logistics and APAC support
  • 🇵🇭 Manila, Philippines — Customer care, design and operations
  • 🇨🇳 Shenzhen, China — Prototyping, manufacturing and sourcing
  • 🇺🇸 San Diego, USA — Fulfilment and U.S. logistics
  • 🇺🇸 San Francisco, USA — HQ support and project development
  • 🇬🇧 London, UK — Creative, logistics and EU support

We are committed to ethical, B Corp-aligned manufacturing values, including responsible labour standards, better production practices and more transparent custom product sourcing.

2) What is your turnaround or manufacturing timeframe?

Turnaround depends on the product type, artwork complexity, quantity, finish, packaging and shipping destination. These are general estimates for around 100 units:

  • 🧸 Small Goods: around 8 business days | From $90
    Pins, charms, keychains, patches, magnets, plush toys, bottles and similar products.
  • 👕 Apparel: around 18 business days | From $95
    T-shirts, hoodies, caps, socks, tote bags, jewellery and wearable products.
  • 📝 Stationery: around 8 business days | From $75
    Notebooks, pens, stickers, bookmarks, washi tape and paper goods.
  • 🎉 Events: around 7 business days | From $98
    Lanyards, medals, signage, wristbands, neon signs and event merchandise.
  • 📦 Packaging: around 7 business days | From $98
    Gift boxes, bags, tape, ribbon, inserts and branded packaging.

Need an exact timeline? Send us your product, quantity, artwork and delivery country and we can confirm the best production path.

3) How do tariffs, fees and taxes affect costs?

We help make international ordering easier with DDP Shipping, which means Delivered Duties Paid.

  • ✔️ Import taxes, duties and tariffs are prepaid where applicable
  • ✔️ Fewer surprise customs bills or hidden delivery charges
  • ✔️ Less paperwork for you, because the shipment is prepared for door-to-door delivery

In some countries, a low product cost can become expensive once import duties, tariffs and handling fees are added. DDP shipping helps reduce that uncertainty by including those costs upfront where possible.

4) Do you accept 50% deposits?

Yes. Most custom product orders can begin with a 50% deposit.

  • 50% deposit to begin production
  • 50% balance after production proof or photo proof, before shipping

This gives you more confidence because you can review what is being sent before final payment and dispatch.

5) What is the Minimum Order Quantity?

Many products have no MOQ or low minimums, because great ideas should not be limited by large order requirements.

  • ✅ Many small goods have no MOQ
  • 🔢 Some products start as low as 1–25 units
  • 🧵 Apparel, packaging and stationery often allow low-run production

Tip: Bigger orders usually lower the cost per unit. Ordering multiple product types together may also help reduce shipping costs.

6) Can I see samples before ordering?

Yes. Samples are a great option if you want to test a new design, check colours, confirm materials or feel more confident before placing a full order.

You can upload your design and request 1 unit or a small sample run. Our team will review the details and prepare a custom sample quote before full production.

7) What if my order arrives damaged or has quality issues?

We stand behind the products we make. If your order arrives damaged or has a quality concern, email us at hi@yourstuffmade.com with photos, your order details and a short explanation.

Our team will review the issue and provide a tailored solution based on the product, order details and situation.

8) What file formats work best?

For best results, send us:

  • .AI files where possible
  • PNG files for clear artwork previews
  • PDF or JPEG if that is all you have

Not a designer? No problem. You can send a sketch, screenshot, rough idea or logo and our design team can help turn it into a production-ready file.

Best Next Steps for Your First Order

💸 Get a price estimate Use our estimate tool if you want a fast starting point before sending a detailed quote request.
Get Price Estimate
✨ Start a custom quote Choose your product category and send us your idea, artwork, quantity and delivery details.
Start Custom Quote
💬 Ask the team Not sure what to make, what file to send or what option is best? Email us and we can help.
Email Support
📅 Book a meeting Best for complex orders, multiple products, packaging projects or brand merchandise plans.
Book Online Meeting

Ready to Start Your First Custom Product Order?

Send your idea, artwork, product type, quantity and delivery country. Rough ideas are welcome — we can help turn them into real custom products.

Start a Custom Quote Get Price Estimate Email hi@yourstuffmade.com

Contact Our Team

Need Help?

Contact Your Stuff Made 24/7

Need help with a custom product, quote, artwork, re-order, price match, delivery question or first order? Choose the fastest support option below and our team will help guide the next step.

💬 Real Human Support 🌱 Ethical Custom Products 📦 Express Re-orders 💸 Price Match Reviews 🕒 24/7 Contact Options
Email hi@yourstuffmade.com Book Online Meeting Request a Call Back

How Can We Help?

Start with the option that best matches what you need. This helps us route your request faster and give you the most useful answer.

💬 General Support Best for product questions, artwork help, order updates, delivery questions or custom manufacturing advice.
Email Support
📅 Book an Online Meeting Best for new projects, complex ideas, brand orders, packaging support or when you want to talk through options.
Book Meeting
❓ Support FAQs Best for quick answers about ordering, artwork, deposits, shipping, timelines, samples and first orders.
Visit FAQs
📦 Express Re-order Best if you have ordered before and want to re-order the same product, design or similar specs faster.
Start Re-order
💸 Submit a Price Match Quote Have a competitor quote? Send it through and we can review the product specs, pricing, quality and timeline.
Submit Price Match
📞 Speak to a Real Human Best if your project needs extra support, you are unsure where to start or you want someone to call you back.
Request Call Back

Choose the Fastest Support Option

Fastest for simple questions Email hi@yourstuffmade.com with your order number, product name or artwork details.
Fastest for new projects Use the custom product quote path or book an online meeting if your idea has multiple products or moving parts.
Fastest for repeat orders Use Express Re-order and include the previous order, design, quantity and any changes you need.

What to Include When Contacting Us

The more detail you send, the faster we can help.

🎨 For custom product quotes
  • Product type you want to make
  • Quantity or sample request
  • Artwork, logo, sketch or reference image
  • Size, colours, material or finish ideas
  • Packaging needs
  • Delivery country and deadline
📦 For order updates or re-orders
  • Order number or original email used
  • Product name or previous design
  • Quantity needed
  • Any changes from the last order
  • Your required delivery date
💸 For price match reviews
  • Competitor quote or screenshot
  • Product specs and quantity
  • Material, size, finish and packaging details
  • Shipping destination
  • Required delivery timeline

Helpful Links

✨ Start a Custom Product Quote Create custom pins, charms, patches, packaging, apparel, stationery, event merch and more.
Start Custom Quote
💸 Get a Price Estimate Use the estimate tool to understand likely custom product pricing before requesting a detailed quote.
Get Price Estimate
🌱 Carbon Savings Calculator Explore how smarter production choices may reduce the carbon impact of your custom products.
Carbon Calculator
❓ Support FAQs Find answers to common questions about ordering, artwork, deposits, shipping, samples and production.
Visit FAQs

FAQs

What is the best way to contact Your Stuff Made?

Email hi@yourstuffmade.com for most support requests. For detailed projects, you can also book an online meeting or request a call back.

Can I talk to a real person?

Yes. You can request a call back if you want help choosing a product, preparing artwork, comparing options or understanding your order.

Can I re-order a previous product?

Yes. Use the Express Re-order option and include your previous order details, quantity and any changes needed.

Do you price match competitor quotes?

You can submit a competitor quote for review. We compare product specs, quality, materials, shipping, timelines and production details before confirming what is possible.

Can you help if I only have a rough idea?

Yes. Send a sketch, screenshot, reference image, logo, brand idea or short description and we can help recommend product options.

Still Not Sure Where to Start?

Email us your idea, question, product reference or order details and we’ll help point you in the right direction.

Email hi@yourstuffmade.com Book Online Meeting Request a Call Back