First Order FAQs
Ordering Custom Products for the First Time?
We make custom product manufacturing easier, clearer and less stressful — especially if this is your first order. Here are the most common questions about where products are made, timelines, deposits, shipping, samples, MOQs and artwork files.
Quick Answers
First Order Questions
1) Where are your products made?
Your Stuff Made is supported by a global team focused on high-quality custom products, ethical manufacturing and local customer support.
- 🇦🇺 Melbourne, Australia — Creative, logistics and APAC support
- 🇵🇭 Manila, Philippines — Customer care, design and operations
- 🇨🇳 Shenzhen, China — Prototyping, manufacturing and sourcing
- 🇺🇸 San Diego, USA — Fulfilment and U.S. logistics
- 🇺🇸 San Francisco, USA — HQ support and project development
- 🇬🇧 London, UK — Creative, logistics and EU support
We are committed to ethical, B Corp-aligned manufacturing values, including responsible labour standards, better production practices and more transparent custom product sourcing.
2) What is your turnaround or manufacturing timeframe?
Turnaround depends on the product type, artwork complexity, quantity, finish, packaging and shipping destination. These are general estimates for around 100 units:
- 🧸 Small Goods: around 8 business days | From $90
Pins, charms, keychains, patches, magnets, plush toys, bottles and similar products. - 👕 Apparel: around 18 business days | From $95
T-shirts, hoodies, caps, socks, tote bags, jewellery and wearable products. - 📝 Stationery: around 8 business days | From $75
Notebooks, pens, stickers, bookmarks, washi tape and paper goods. - 🎉 Events: around 7 business days | From $98
Lanyards, medals, signage, wristbands, neon signs and event merchandise. - 📦 Packaging: around 7 business days | From $98
Gift boxes, bags, tape, ribbon, inserts and branded packaging.
Need an exact timeline? Send us your product, quantity, artwork and delivery country and we can confirm the best production path.
3) How do tariffs, fees and taxes affect costs?
We help make international ordering easier with DDP Shipping, which means Delivered Duties Paid.
- ✔️ Import taxes, duties and tariffs are prepaid where applicable
- ✔️ Fewer surprise customs bills or hidden delivery charges
- ✔️ Less paperwork for you, because the shipment is prepared for door-to-door delivery
In some countries, a low product cost can become expensive once import duties, tariffs and handling fees are added. DDP shipping helps reduce that uncertainty by including those costs upfront where possible.
4) Do you accept 50% deposits?
Yes. Most custom product orders can begin with a 50% deposit.
- 50% deposit to begin production
- 50% balance after production proof or photo proof, before shipping
This gives you more confidence because you can review what is being sent before final payment and dispatch.
5) What is the Minimum Order Quantity?
Many products have no MOQ or low minimums, because great ideas should not be limited by large order requirements.
- ✅ Many small goods have no MOQ
- 🔢 Some products start as low as 1–25 units
- 🧵 Apparel, packaging and stationery often allow low-run production
Tip: Bigger orders usually lower the cost per unit. Ordering multiple product types together may also help reduce shipping costs.
6) Can I see samples before ordering?
Yes. Samples are a great option if you want to test a new design, check colours, confirm materials or feel more confident before placing a full order.
You can upload your design and request 1 unit or a small sample run. Our team will review the details and prepare a custom sample quote before full production.
7) What if my order arrives damaged or has quality issues?
We stand behind the products we make. If your order arrives damaged or has a quality concern, email us at hi@yourstuffmade.com with photos, your order details and a short explanation.
Our team will review the issue and provide a tailored solution based on the product, order details and situation.
8) What file formats work best?
For best results, send us:
- .AI files where possible
- PNG files for clear artwork previews
- PDF or JPEG if that is all you have
Not a designer? No problem. You can send a sketch, screenshot, rough idea or logo and our design team can help turn it into a production-ready file.
Best Next Steps for Your First Order
Ready to Start Your First Custom Product Order?
Send your idea, artwork, product type, quantity and delivery country. Rough ideas are welcome — we can help turn them into real custom products.