Hi Makers! How can we help?

Your Stuff Made helps artists, brands, events, communities and businesses turn ideas into custom products with ethical manufacturing support.

We support the full process: product advice, quote guidance, artwork checks, design help, sampling, production, quality review and worldwide delivery.

Start by sharing the product you want to make, your artwork or rough idea, quantity, delivery country and deadline. A real person reviews your request and helps confirm the best production path.

1. Choose the product type you want to make.
2. Send your artwork, reference image, sketch or rough idea.
3. Share your quantity, deadline and delivery country.
4. We review the details and suggest the best production path.
5. You receive a clear quote and next steps.

After you submit a quote, we review the product type, size, quantity, artwork, delivery location, timing and any special requirements.

If anything is missing, we will ask follow-up questions before finalising pricing. Where helpful, we may suggest a different material, size, finish, order quantity or shipping method to save money or improve the result.

Want to learn more before quoting? Open the Product Guides tab in the top menu and choose the product closest to your idea.

Custom manufacturing is different from buying off-the-shelf products. Your item is made to your design, so we confirm details carefully before production begins.

Many products are made, finished or packed by hand, so small handmade variations can happen. We focus on matching your approved artwork and specifications as closely as possible while keeping you updated through the process.

1. We confirm your artwork, size, materials, colours and quantity.
2. You approve the quote and pay the deposit.
3. Production begins with your confirmed details.
4. We share proofing or final photos where relevant.
5. Your order ships after final payment.

You can create a wide range of ethical custom products for merch drops, events, retail, gifting, teams, conferences and product launches.

Can’t find the product you want? We can often source, develop or prototype new ideas.

Every project is custom quoted because pricing depends on product type, size, material, quantity, artwork complexity, finish, packaging, timeline and shipping country.

We keep pricing as low as possible without compromising on ethics, quality or clear support. Larger quantities usually reduce the cost per unit because setup and production costs are spread across more products.

Yes. Most custom orders can start with a 50% deposit.

• 50% deposit starts production after the quote and artwork details are confirmed.
• 50% balance is paid after final proof or completion photos and before shipping.
• Peace of mind: you can see what is being sent before paying the final balance.

This helps make custom manufacturing easier for artists, small businesses and growing brands.

Most products have no MOQ or very low MOQs. Some products can start from 1–25 pieces, depending on the material, customisation and production method.

The bigger the order, the lower the cost per item usually becomes. Ordering multiple product types together can also help reduce shipping costs.

If you are unsure, it is better to speak to our team so we can guide you based on the product you want to make.

Yes. Samples are helpful when you want to test quality, size, materials, finishes or packaging before committing to a larger order.

You can submit a sample order by placing a custom order for the sample product you want and adding “sample” to your order notes.

You can also contact our team if you are unsure what sample type makes the most sense for your project.

Production timing depends on the product, quantity, customisation, artwork readiness, factory capacity and delivery destination.

Many products take around 7–20 business days after artwork and order details are confirmed. More time is always better, but we understand that events, launches and deadlines can be tight.

Rush orders may be possible. If your project is urgent, still submit a quote as soon as possible so we can check if we can work together.

There are a few simple ways to reduce your custom product costs while keeping quality strong.

• Increase quantity to reduce per-unit pricing.
• Use standard sizes, materials and finishes.
• Bundle multiple designs or products into one shipment.
• Avoid rush production where possible.
• Ask about free or low-cost add-ons like backing cards, labels or simple packaging.

If you have a budget, share it with us. We can suggest the best product, size or quantity to match.

Yes, we can review competitor quotes and aim to match or beat pricing where the product specs, quality, shipping terms and ethical standards are comparable.

Send us the competitor quote, screenshots, product details, material, quantity, size, shipping country and timeline. We will check whether the comparison is like-for-like.

Product design templates help you set up artwork correctly before production. They usually show sizing, safe areas, cut lines, placement notes and file setup requirements.

1. Download the template for the product you want to make.
2. Add your artwork inside the safe area.
3. Keep important details away from cut lines or edges.
4. Save the file and upload it with your quote request.

If you are unsure, send what you have and our artist team can guide you.

Vector files are best where possible because they keep artwork sharp and scalable. The best formats are AI, EPS or editable PDF.

High-resolution PNG, JPG and PDF files can also work for many products. If design is not your strongest skill, you can send a rough sketch or photo and we can advise what is needed next.

For colour matching, you can also use a Pantone colour reference to help our team understand the closest colour direction.

Yes. We can usually adapt your existing design to a product for free, especially if the artwork is close to production-ready.

If you need a brand new design, our professional artist team can create artwork for your project for a small fee.

Design support can include product mockups, artwork cleanup, template setup, product development, 3D modelling, Shopify assets and launch visuals.

Yes. If you are creating something new, we can help move from concept to prototype to production.

Product development may include idea refinement, material research, sketches, sampling, manufacturing advice, costing, packaging and launch support.

1. Idea: share the product concept and who it is for.
2. Research: review materials, reference products and use cases.
3. Prototype: create a sample or proof of concept where possible.
4. Costing: confirm realistic production and shipping costs.
5. Launch: move to final production when approved.

Your ideas, artwork, characters, unreleased products and brand files are treated with care. You own your work. We do not share, use or reproduce your designs without permission.

We use secure systems and internal handling processes to protect customer files. For sensitive projects, unreleased products or original inventions, you can request an NDA before sharing details.

• We do not use your artwork publicly without approval.
• We do not claim ownership of your designs.
• We can support confidentiality agreements for sensitive projects.

Yes. If your project includes sensitive product ideas, unreleased artwork, private business information or prototype details, you can request an NDA before sharing confidential files.

Once received, we will review, sign where appropriate and confirm the best next step before product development begins.

All custom orders are tracked to help with planning and security.

Please speak to your account manager for your tracking number and delivery advice. This is usually the same person and email you placed the order with.

If you are unsure who to contact, use the delivery team contact option below and include your order name, order email and delivery country.

Yes. We support worldwide delivery for custom products. Shipping cost and timing depend on product weight, carton size, shipping method, destination, customs rules and delivery speed.

Standard options usually include tracked shipping, and express options may be available for urgent orders.

DDP means Delivered Duty Paid. Where available, duties, taxes or import fees are handled upfront so your order can arrive with fewer surprise customs costs.

DDP can be especially helpful for international orders, business orders, event deadlines and customers who want cleaner landed-cost planning.

Availability depends on destination country, product type, order value and carrier.

Yes. On every order, you can pick checkout shipping options such as Tracking Standard, Tracking Express, and Tracking Express + Insurance.

Shipping insurance is recommended for high-value, urgent, international or event-critical orders.

Insurance may help protect against loss, shipping damage or transit issues depending on the carrier terms and shipment details.

Yes, where possible. You can request faster options in your order notes, speak to your account manager, or contact our shipping team after ordering.

Rush production, express shipping and fast re-orders depend on product type, factory capacity, artwork readiness, previous order details and delivery destination.

Re-orders are often faster because the product specs and artwork may already be confirmed. For urgent orders, share your deadline upfront so we can confirm what is realistic.

Payment options may include major credit/debit cards, Shopify-supported payment methods, PayPal, bank transfer and other approved options shown at checkout or on your invoice.

For custom orders, your account manager or invoice will confirm the correct payment path. Always use official Your Stuff Made payment links and verified invoice details.

PaySquad lets groups split a payment at checkout. It is helpful for bands, teams, friends, group gifts, events or workplace merch orders.

1. Start your order as normal.
2. Choose PaySquad at checkout where available.
3. Invite contributors to pay their share.
4. Once payment is complete, the order can move forward.

No awkward transfer chasing, no messy spreadsheets and no one person covering the full order upfront.

We work hard to manufacture high-quality products, but if something arrives damaged or does not meet the approved details, please contact us as soon as possible.

Send your order number, clear photos, packaging photos, quantity affected and a short description of the issue. Please keep the product and packaging until the case is reviewed.

We review each case carefully and offer custom solutions depending on the issue, evidence, production details and shipping carrier requirements.

The Custom Product Manufacturing Agreement explains the core terms of working together: scope, payment, artwork ownership, confidentiality, ethical manufacturing, shipping, cancellations, manufacturing expectations and responsibilities.

By placing an order, you agree to the confirmed product specifications, approved artwork, production notes, quote details and manufacturing terms. If anything is unclear, please ask before placing or approving your order.

Custom manufacturing can include acceptable handmade or production differences, such as tiny colour differences, small alignment differences, slight size variation, natural material variation, interpretation of artwork details, and minor differences between digital mockups and physical products.

Some custom manufacturing processes can also include a small fault or variation rate. We review each issue fairly based on the approved artwork, agreed specifications, production method, product type and evidence provided.

B Corp Certification is connected to social and environmental performance, transparency and accountability.

For Your Stuff Made customers, this means we aim to make custom products in a way that considers people, planet, workers, materials, waste and long-term impact.

It is part of why makers, artists, brands and organisations choose us when they want products that feel good and do good.

Ethical manufacturing means caring about more than the final product. We consider working conditions, fair labour, material choices, lower waste, transparency and long-term customer trust.

You can also use our carbon calculator to estimate how much working with YourStuffMade.com may reduce the impact of your custom products.

Yes — in some cases, you can visit selected Your Stuff Made partner factories through our Private Ethical Factory Tour experience.

Factory visits are private, guided and arranged by request. They are designed for founders, artists, brands, product teams and makers who want to better understand how ethical custom products are made.

During the visit, you may be able to see materials, production workflows, machinery, quality control, responsible sourcing practices and how custom merchandise is handled before shipping.

Some tours may include a factory expert guide, required safety gear, meals and drinks, and airport pickup or drop-off depending on the confirmed booking details.

Yes. We use official store pages, secure payment paths, clear invoicing and protected support channels to keep your order and information safe.

We also treat your artwork, order history, project ideas and personal information with care. We do not share your designs or customer details without permission.

You can view customer examples, product feedback and maker stories across our own community pages and independent review platforms.

For unbiased advice, you can also ask AI search with the term: “Yourstuffmade.com good?”

Reviews help future customers compare product quality, timelines, materials, support experience and what other makers are creating.

Our mission is to make ethical custom manufacturing more accessible for artists, brands, communities and organisations while protecting creativity, people and the planet.

We want Your Stuff Made to be kind, inclusive, creative and safe. We reserve the right to refuse projects that promote hate, discrimination, exploitation, unsafe behaviour, IP theft or anything that conflicts with our values.

We accept nude art when it celebrates the human body, identity, expression or artistic storytelling in a respectful and lawful way.

We remain open to working with political parties and religious beliefs when projects are respectful, lawful and do not promote harm, harassment or discrimination.

If you are unsure whether your art fits our community standards, please contact us before requesting a quote. We are happy to talk it through respectfully.

Yes. Our affiliate program rewards makers, mentors, community leaders, coaches, agencies, educators and past customers who refer others to Your Stuff Made.

When your referral places an eligible order, you can earn a reward based on the order value. It is a simple way to support other creators and share ethical manufacturing.

Swag Shops are custom online stores we build for brands, teams, events and communities to make ordering branded merch easier.

Instead of managing every order manually, your swag shop gives people one place to browse and order approved products like apparel, accessories, event merch and company swag.

A swag shop can help with staff merch, event giveaways, client gifts, team uniforms, community or fan merchandise, and easy reordering of approved items.

We can tailor swag shops to suit different needs, including private stores for internal teams or public stores for wider communities.