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• How do engagements work?
  Kickoff audit → 90-day roadmap → weekly sprint delivery → monthly performance review and quarterly planning.
• Can you work with Shopify Plus and custom themes?
  Yes. We support OS2/Plus stores, headless hybrids, custom sections, and app integrations.
• Do you manage ads end-to-end?
  Yes—strategy, build, creative testing, feed ops, and weekly optimisation across Google Ads/YouTube/Shopping.
• Will you train our team?
  Absolutely. We provide playbooks for Gorgias, CRO testing, GA4 reporting, and content workflows.
• How fast can we see results?
  Quick wins (feed fixes, page speed, macro automation) often land in 2–4 weeks; SEO/CRO compound over 8–12+ weeks.

• Expert Guidance & Growth Roadmaps
• We translate your revenue goals into a clear, prioritised plan: platform audit (Shopify OS2/Plus), CX audit (Gorgias), analytics health check, channel mix, and a 90-day growth roadmap. You’ll know exactly what to build, fix, test, and automate next.
• Shopify Optimisation & Conversion Rate (CRO)
• Theme performance, mobile UX, product detail pages, navigation, search, cart/checkout, subscriptions, A/B testing, and speed optimisation. We implement high-impact CRO experiments to lift AOV, conversion rate, and repeat purchase.
• Gorgias CX Systems & Help Centre
• Gorgias architecture, intent-based routing, macros, rules, SLAs, self-service flows, AI-generated responses, and channel consolidation (email, chat, socials). We reduce first-response time and ticket handle time while increasing CSAT and one-touch resolutions.
• Google Ads & Measurement
• Full-funnel campaigns (PMax, Search, Shopping, YouTube), Merchant Center hygiene, feed optimisation, audience layering, creative testing, and ROAS-driven budgeting. Measurement via GA4, enhanced conversions, server-side tagging, and clean UTMs.
• Technical SEO & Content Searchability
• Crawl/index cleanup, schema markup (Product/FAQ/Review), Core Web Vitals, internal linking, and programmatic content plans that target commercial-intent keywords. We align content with category and product strategy to grow qualified organic traffic.
• AI & Automations for Revenue
• Generative AI for product/category copy at scale, merchandising rules, lifecycle journeys, predictive segments, and agent-assist in Gorgias. Workflow automations across Shopify, Gorgias, Klaviyo, and Google Sheets to eliminate manual tasks and leakage.
• Data, Dashboards & Reporting
• Single source of truth in GA4/BigQuery/Data Studio. We build executive dashboards for CAC, ROAS, MER, LTV, repeat rate, and contribution margin—so decisions stay fast and evidence-based.
• Implementation Support
• We don’t just advise—we ship. From theme updates and scripts to Gorgias rules/macros, feed fixes, and tagging plans, our team implements end-to-end with minimal dev lift on your side.
• Ongoing Growth & Recurring Optimisation
• Growth is a system, not a project. We run weekly sprints, monthly strategy reviews, and quarterly planning. Continuous testing, SEO hygiene, ad creative refresh, and CX refinement keep performance compounding.

• Shopify + Gorgias specialists: Deep experience across store performance, CX automation, and support excellence.
• Acquisition + retention together: Google Ads, SEO, CRO, and lifecycle flows engineered to lift LTV—not just last-click ROAS.
• AI that actually ships: Practical automations that reduce OpEx and increase revenue—no vaporware.
• Transparent, measurable impact: Clear KPIs, dashboards, and sprint reports you can share with leadership.
• Built for speed: 90-day roadmaps with weekly delivery to hit near-term targets while building long-term capability.

Example Outcomes We Target

• +20–50% lift in conversion rate from CRO & speed fixes
• +15–35% improvement in MER via campaign/account restructures
• −30–60% first-response time in Gorgias with automation & macros
• +25–70% organic traffic growth from technical SEO & content hub build-outs